Moveras - Careers - Technical Support Representative

Technical Support Representative position at Moveras Remanufactured Transmissions

 
Technical Support Representative

Moveras, LLC is a southern NH based remanufacturer of transmissions for the retail automotive after-market. Each Moveras transmission is produced in a World Class manufacturing facility.
 Our entire process has been developed from scratch, utilizing LEAN manufacturing principles. Our transmissions are produced in a clean room environment. Every transmission is built to the same exacting standards by using a precisely documented and controlled process.

At this time, we are seeking a level 2 technical support representative to join our amazing, hard-working and very successful customer care team. This opportunity is open in Phoenix, AZ, Salem, NH or Remote.

Requirements:

  • Diagnose automotive transmission problems over the phone, and via email.
  • Communicate with customers and vendors to assist the vehicle end user.
  • Partner with technical support team to ensure each customer issue is resolved in a timely manner.
  • Track and enter information into custom database to ensure accurate reporting and tracking.

Required Skills:

  • Excellent communication and interpersonal skills. Able to interact effectively and efficiently with all customers.
  • Willing to get into the details, analyze, draw conclusions and most importantly ensure the customer is satisfied and that their problem is solved.
  • Flexible and able to adapt to requirements in a fast paced setting.
  • A team player – willing to lend an extra hand or ear when necessary!
  • Strong word processing skills and typing ability.

Desired Skills:

  • Bi lingual
  • Technical background relative to automotive – specifically transmissions. Knowledge of manufacturing process and procedure is highly desirable.
  • ASE Certifications, especially in Automatic Transmissions.
  • Experience in auto repair.
  • Demonstrated experience diagnosing transmission problems, install issues, etc.
  • Familiarity with MS Office , Alldata, Identifix, ATRA.

To Apply:

Click here to apply online.

Open Positions
Now Hiring!

Salem, NH:


Application Engineer - Dyno
Manufacturing Engineer
Quality Engineer
Quality Manager
Quality Technician
Technical Support Associate Automotive
Training & Development Manager
Receiving Clerk

Phoenix, AZ:


Manufacturing Auditor
Manufacturing Engineering Technician
Manufacturing Trainer
Materials Manager
Plant Manager
Preproduction Supervisor
Quality Manager
Technical Support Associate Automotive
Training & Development Manager