Moveras, LLC is a southern NH based remanufacturer of transmissions for the retail automotive after-market. Each Moveras transmission is produced in a World Class manufacturing facility.
 Our entire process has been developed from scratch, utilizing LEAN manufacturing principles. Our transmissions are produced in a clean room environment. Every transmission is built to the same exacting standards by using a precisely documented and controlled process.

At this time, we are seeking a level 2 technical support representative to join our amazing, hard-working and very successful customer care team. This opportunity is open in Phoenix, AZ, Salem, NH or Remote.

Requirements:

• Diagnose automotive transmission problems over the phone, and via email.
• Communicate with customers and vendors to assist the vehicle end user.
• Partner with technical support team to ensure each customer issue is resolved in a timely manner.
• Track and enter information into custom database to ensure accurate reporting and tracking.

Required Skills:

• Excellent communication and interpersonal skills. Able to interact effectively and efficiently with all customers.
• Willing to get into the details, analyze, draw conclusions and most importantly ensure the customer is satisfied and that their problem is solved.
• Flexible and able to adapt to requirements in a fast paced setting.
• A team player – willing to lend an extra hand or ear when necessary!
• Strong word processing skills and typing ability.

Desired Skills:

• Bi lingual
• Technical background relative to automotive – specifically transmissions. Knowledge of manufacturing process and procedure is highly desirable.
• ASE Certifications, especially in Automatic Transmissions.
• Experience in auto repair.
• Demonstrated experience diagnosing transmission problems, install issues, etc.
• Familiarity with MS Office , Alldata, Identifix, ATRA.

To Apply:

Click here to apply online.